Cluster Sales Manager

Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.

Are you ready to share this purpose?

Because we are looking for a Cluster Sales Manager for our two Amsterdam properties!

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.

Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Your MINDSET:

· Confidence, energy and cleverness;

· A true representative of the company to potential clients, clients, the public, and other sources;

· Great listening and negotiating skills to create tailored proposals with a great sense of empathy;

· A team player with a hands-on mentality and a love for selling;

· Someone who fills the room with their presence, positive attitude, enthusiasm and pro-activism;

· A problem-solver who likes to take on challenges, going out of their way to make sure guests are connected to who and what matters to them.

What's in it for YOU?

General Perks:

· An entry to the Hyatt Family, a place where we care for people so they can be their best;

· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

· A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

· Uniform provided and laundry is taken care of in house.

· 25 Vacation days

Wellbeing:

"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"

· To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

· Social Activities; Team building outings, Sports/wellbeing activities

· Hotel gym access

Development:

"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee's individual circumstances and take the form of a career lattice"

· International working experience with future international transfer happily facilitated.

· Personal development plan, in order to reach your full potential.

· A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"

· An International team of over 15 different nationalities

· Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Your MINDSET:

· Confidence, energy and cleverness;

· A true representative of the company to potential clients, clients, the public, and other sources;

· Great listening and negotiating skills to create tailored proposals with a great sense of empathy;

· A team player with a hands-on mentality and a love for selling;

· Someone who fills the room with their presence, positive attitude, enthusiasm and pro-activism;

· A problem-solver who likes to take on challenges, going out of their way to make sure guests are connected to who and what matters to them.

What does the ROLE entail?

· Implementing sales action plans;

· Pre-qualifying and targeting prospects, utilizing hotel database and developing appropriate and effective sales solicitation strategies to increase hotel's market share;

· Establishing and maintaining strong relationship with clients, constantly exploring new business opportunities and sourcing for information in regards to planned and upcoming functions/ events;

· Carefully planning sales calls, ensuring usage of our objectives, principles, and philosophies;

· Ensuring professional sales calls as per Hyatt Sales Trainings;

· Ensuring a high level of exposure for hotel through direct sales solicitation via telephone, contracts and written communications;

· Entertaining and conducting hotel inspections to relevant representatives/delegates whenever required;

· Professionally conducting routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect;

· Meeting and greeting VIP guests upon arrival/departure;

· Planning and making sales trips to current and potential clientele;

· Liaising and working closely with other departments, ensuring guest's requests and expectations are being met;

· Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems, and ensuring that the necessary follow-up is conducted in a timely manner;

· Being knowledgeable in statutory legislation in employee and industrial relations;

· Ensure that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times;

· Maintain complete and supported records in all Hyatt systems of all sales activities, agreements, contracts and quotations for the hotel;

· Establish an efficient trace file to ensure that all business booked is properly tracked;

· Submit sales report to Cluster Director of Sales in a timely manner;

· Providing accurate reporting of business booked for monthly consolidation.

What's in it for YOU?

General Perks:

· An entry to the Hyatt Family, a place where we care for people so they can be their best;

· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

· A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

· Uniform provided and laundry is taken care of in house.

· 25 Vacation days

Wellbeing:

"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"

· To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

· Social Activities; Team building outings, Sports/wellbeing activities

· Hotel gym access

Development:

"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee's individual circumstances and take the form of a career lattice"

· International working experience with future international transfer happily facilitated.

· Personal development plan, in order to reach your full potential.

· A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"

· An International team of over 15 different nationalities

· Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Qualifications - Internal

Your EXPERIENCE:

· 3+ years' experience in Hotel Sales, having been (Assistant) Sales Manager for minimum 1 year.

· A Degree in Hospitality / Tourism Management, or equivalent on-the-job training;

· Previous selling / negotiating / business writing / presentations skills trainings would be preferred;

· Great language and communication skills in English and in Dutch;

· You do not back away from all sales related administrative tasks, projects and responsibilities;

· Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES, then please send us your CV and all the reasons why WE are what YOU are looking for