Customer Service Representative | French

As a Customer Service Representative at a catering equipment company your role is to be the point of contact for our customers throughout Europe. These are hospitality businesses with questions related to ordering professional catering equipment. The advice that you will provide, along with a team of eight other colleagues, will range from queries to do with delivery, commercial issues and general support.Customer inquiries come in through phone calls, emails or our ticket system. You will be responsible for either forwarding them to the appropriate department or handling them yourself if they fall within your expertise.Outbound customer contact is just as important: you follow up on quotes and inform existing customers about our new products. There is also a lot of communication with colleagues from other departments when you have a question for your customer. So, there is plenty of variety!The main tasks include:

• Customer contact via phone, email, or the ticket system
• Ticket system management: including assigning tickets to other departments
• Outbound contact: following up on quotes, informing existing customers about new productions 

Requirements:

Our client is looking for someone who:

• Has an excellent understanding of French and English. Dutch would be a big plus
• Has had experience in a similar role
• Has received at least an intermediate vocational education (MBO) and can work and think at that level
• Has experience with customer support: both in a commercial and service-oriented capacity.
• Is available for 32-40 hours per week.

Salary Benefits:

In this role you will enjoy a pleasant workplace with great equipment, quality furniture, air conditioning and a modern cafeteria with an outdoor terrace, access to free parking. Additionally, you will have the option of working from home (by arrangement). You will also be entitled to:

• 25 vacation days with an option to purchase additional days.
• Holiday allowance (8%)
• Good pension scheme
• Travel reimbursement
• Sports subscription contribution (worth €600,- per year)
• Time and budget for personal development 

Our client has been supplying professional catering equipment for over 45 years. They export to 55 countries and operate from Mijdrecht, which is situated near Amsterdam, Leiden, Utrecht. The company’s rapid growth can be attributed to their commitment to fulfilling three core promises: maximum customer satisfaction, the highest possible quality of products , and the lowest prices.