Customer Success Manager

You will be part of the Account Management team. This team consists of people who have extensive knowledge of our solutions, the care processes at our customers in the specific market segments (elderly care, disabled care, mental health care) and the Dutch healthcare system. Our solutions are aimed at offering the right information at the right time, allowing the user to make the best decision. The ambition of the team is to have proud customers who work fully and self-sufficiently with our solutions and want to continue to use these solutions.

Required experience and skills

t Nedap, we value entrepreneurship, self-reliance and taking personal responsibility. You are therefore someone who naturally moves easily among various groups of people. You enjoy taking the lead and are constantly looking for ways to organize your work more intelligently and efficiently. In addition, you are commercially driven; you have a keen insight into creating business opportunities and strengthening our customer relationships and you keep your promises. 

Furthermore you recognize yourself in the following points 

• At least a completed Bachelor education; 
• At least 3 years of working experience with customer meetings (B2B environment is an advantage); 
• Experience with thinking in processes and making customer service more efficient;
• You quickly master digital tools and new systems;
• You are fluent in the Dutch language
• Not knowledge, but your affinity for our solutions, services and industry is the key to success in this role! 

"It's cool to realize that clients are getting better care because healthcare organizations are better utilizing the capabilities in our application" (Tim, Account Manager)