AdresJob Description
Please note that there may be a requirement for the candidate to travel to multiple OCI locations to support Data Center build and operational activities as necessary.
Lead key global Program, Project and Process improvement initiatives across the Data Center Operations
Monitor metrics and drive continuous improvement efforts across Data Center Operations to achieve KPIs and Objectives.
Innovate and Implement strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations.
Provide support and direction for New Region Build and expansion activities, delivering world-class standards.
Implement Global Automation Solutions for the Data Center Operations
Triages issues and takes appropriate actions to support and engineering teams and resolve them effectively.
Provide mentoring and technical direction for local site technicians and Senior Engineers.
Perform and teach Advanced Diagnostic troubleshooting techniques with supported systems, hardware and cabling.
Communicates with senior management to advise, influence and determine strategic business needs.
Ensure best in class Oracle standards are followed by staff, vendors and contractors.
Ensure Global Data Center teams manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
Engages globally with Internal and External groups at all levels to address support issues impacting Data Center Operations.
Setting expectations and monitoring across Data Center Operations globally, quality assure process execution and proactively address concerns with remote team leads.
Evolved decision-making to determine course of action or as an escalation point for Data Center Technicians.
Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an IaaS environment.
Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases, directing service teams and providing exec-level status
Career Level - IC4
Responsibilities
Ideal Candidate
Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.
Able to work productively in cross-functional teams or resourcefully and independently as an individual.
Demonstrated examples of process improvement execution
Experience of Root Cause Analysis (RCA) methodologies
Experienced in overseeing operational Data Center projects and activities to ensure they are delivered to meet requirements.
Displays leadership qualities, mentoring, verbal and written communication abilities. Ability to use critical thinking when making decisions in day to day operations.
Experience in and ability to communicate to executive levels.
Outstanding organizational skills, ability to prioritize effectively, and has experience with technical project management.
Basic APEX tool knowledge preferred
Experienced with Lean Methodologies (Six Sigma for example)
Basic Qualifications
Strong background with IT Service Management disciplines (Problem Management, Change Management, Incident Management, Knowledge Management, Continual Improvement)
Proven Experience in Data Center Operations/Technical Support/Engineering
Solid knowledge of Data Center Infrastructure (Power, Cooling, Structured Cabling, Connectivity etc)
Fundamental knowledge of network architecture and protocols.
Strong knowledge of OCI and Cloud Computing Concepts.
Experienced in supporting large, Enterprise customers in an IT/Data Center Operations environment
Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
Expected to have solid level of experience supporting enterprise servers, storage and networking technologies
Experience of ITIL/ITSM
Previous experience with Server Administration, notably: Linux/Unix Administration
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
