Design Chapter Lead

At ING, our bold ambition is to create a personal and impactful mobile-led financial experience for our customers while contributing positively to society. The UX & Design Center of Expertise (CoE) Netherlands is at the heart of this ambition, not only for The Netherlands, but also for other countries where our shared digital platforms are used.

The Team

We are experts in Service Design, User Experience Design, Interaction Design, Visual Design, User Research, and Content Design. We're building a high-quality user experience, leveraging best practice design methodologies and design artifacts. We're co-developing the ING Design System, Orange Juice, in collaboration with other ING design departments.

Our CoE centralizes all designers to ensure resource alignment, craft development and optimization. We aim to be the leading creative force that can solve any challenge.

Roles and Responsibilities

We are looking for a Chapter Lead at the UX & Design CoE (NL). This CoE is made of a design community of 42 designers, researchers, and content designers in The Netherlands. They work in 10 Expert Teams led by 3 Chapter Leads and 1 CoE Lead. This vacancy is based in Amsterdam, The Netherlands.

We are looking for a seasoned user researcher/designer with people management experience, or willing to pick this up quick, who strives for high research and design standards. You share our passion for developing and coaching individual researchers, designers and design expert teams towards high performance, always ready to go the extra mile for colleagues and customers. Together with the other Chapter Leads, you form a strong team and act as the custodian of user-centred design quality for our digital channels, managing the delivery of research and design artefacts for all projects and initiatives.

As a Chapter Lead at the Design CoE your main responsibilities are:  

• Manage and lead a team of researchers and/or designers (5 to 10 FTE).
• Coach, guide, improve and assess individual researchers, designers and expert teams.
• Promote and uphold high research and design standards, ensuring the overall quality and cohesiveness of design deliverables across channels and segments.
• Effectively manage relationships with stakeholders, translating business objectives into actionable design strategies.
• Oversee the execution of research, the design process, optimize for efficiency, and help prioritize the research/design backlog based on value for the customer and for business.
• Play a key role in the success of the CoE, driving its growth towards the next level of design maturity.
• Foster a culture of user-centred research and design by increasing the 360° UX awareness within the company.

How to succeed
When you talk, your colleagues listen. You get people excited no matter the mission! When your people talk, you listen. You are there for others and they can open up because they know you genuinely care.

You share our vision and you understand what is required to improve our impact on customers and ING. You have a "can do" attitude, you use it as an asset to bring the CoE to a new and higher level. Your track record and past achievements speak for themselves. Colleagues love to work with you. You are a team player who understands that the success of the CoE depends on how well we can work as ONE team.

We believe that good design is good business. This means you also understand the context and role of financial institutions in the current market circumstances. You can link the big picture to what is required for the Design CoE to support ING.

Further requirements:

• 5-10+ years of relevant experience in a digital design-, development- and delivery environment. As a researcher, designer, product owner or in a similar role. 
• Demonstrated success leading teams and delivering designs to market or the ability to pick this up quickly.
• People management skills, with a focus on mentorship and positive team culture.
• Strong stakeholder management skills and ability to communicate design strategies effectively.
• Experience with quantitative research and data-driven design would be a significant advantage.
• Proficient in tools like Figma, Maze and Adobe Analytics, Agile methodologies, and project management practices.
• Deep understanding of research methods, design principles, user experience, and industry best practices.
• Relevant experience in user-centred research and design and design thinking across omnichannel environments.
• University or higher vocational degree; preferably in a research/design-related field or subject, or proven strong affinity with design.
• Written and spoken fluency in English.

Rewards and benefits
We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at  https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.