Dutch Speaking Customer Service Agent - Portugal, Lisbon | Jid 7528

Do you enjoy working at a customer-facing job, speaking with customers and guiding them through the company’s products? If you are fluent in Dutch, we have the job for you. Our client, located in Lisbon, is currently searching for a Dutch Speaking Customer Service Agent.  
The company provides relocation, accommodation and health insurance. Additionally, Portuguese classes are provided.  

Fully remote anywhere in Portugal, part time and full time possitions.  
If you want to have a vibrant city life and work experience, don’t hesitate any longer! Send us your CV, and our Recruiters will be in touch.  
 
Responsibilities: 

• Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.  
• Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.  
• Being multitasking and adapting to a very dynamic environment.  
• Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.  
• Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.  
• Establish and maintain effective collaboration with client’s partners.  
• Be able to maintain a constructive state of mind even in difficult situations.  

 
Requirements: 

• Fluency in written and spoken Dutch and English.  
• Customer Service Minded, Customer Satisfaction is paramount.  
• A Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.  
• Teamwork - Passion for teamwork.  
• Communication - Excellent verbal and written communication.  
• Resistance and Autonomous 
• Adaptable and able to problem solve.  
• Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.  
• Availability - Flexibility - Work in rotary schedule.  
• Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.  

Benefits: 

• Help with relocation.  
• Providing accommodation.  
• Health insurance from day 1.  
• Online university.  
• Portuguese classes, events and “social club”.