Front Office Supervisor Holiday Inn Express

We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service! Elevate your hospitality career with the role of Front Office Supervisor at Holiday Inn Express & Suites Deventer, part of IHG Hotels & Resorts. Lead by example and ensure seamless front desk operations, creating a positive and efficient environment for both guests and team members.

WHAT WE OFFER

• Cycas smiles Reward & Celebration program.
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Meals On Duty
• Free Parking & Travel Allowance
• Cycas employee and friends & family rate at all hotels within the portfolio.
• IHG employee and friends & family rate with more than 6,000 hotels in over 100 countries
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!

RESPONSIBILITIES:

• Oversee daily Front Office operations, including check-ins, check-outs, and coordination of reservations.
• To Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• To ensure staff are properly trained and have the tools and equipment to carry out their duties.
• To ensure that your team are developed to provide a hospitable service in line with the operating standards and procedures/brand standards.
• Develop interactive customer relations and be aware of any possible future requirements, relaying such information and ideas to the Front Office Manager for the enhancement of customer expectation.
• Be pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
• To actively support other departments and act when assistance is needed. To ensure that the whole hotel operations run smoothly from the guest's perspective with the focus on guest services desk and breakfast / evening reception areas.
• To have a full understanding of all systems and programmes e.g. Opera (FO) & Micros (FO/F&B)
• Perform other duties as assigned.

WHAT WE ASK OF YOU:

• Minimum 1-year previous experience at a Front Office desk
• Good knowledge of English, Dutch is a plus.
• Strong communication and leadership skills
• Problem solving ability and stress resistance.
• Proactive attitude and team spirit
• Passion for hospitality and service
• Flexibility to work in a dynamic environment.
• A good working knowledge of Opera (FO) & Micros (FO/F&B) is desired.

Cycas Hospitality is a GIFT for any hospitality professional. Over the past 16 years we've created an innovative hotel management company.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!