Adres
Vorm van werkWe help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
What you'll do
This role provides opportunities for customer interaction and learning as it is for Central Business Configuration (CBC). The Central Business Configuration (CBC) team provides business configuration for Intelligent Enterprise Suite applications. We deliver content covering 270+ scenarios, for 40+ countries, in 37+ languages and tailored to several key industries. Responsibility for continuous innovation and support of specific product features in a team. Ability to analyze and solve issues in existing and new code. Full responsibility for accepted tasks and therefore demonstrates a high level of quality, speed, reliability, and efficiency. Works closely together with other team members to ensure the team success. Enhances skills beyond own core functional focus and works on other tasks for the benefit of the team.
What you bring
Ability to troubleshoot and analyze production issues that affect CBC customers.
Automate repetitive tasks and improve existing processes.
Analytic thinking and detailed oriented approach towards analyzing issues and identifying patterns.
Document solutions in a knowledge base, so that subsequent problem solving is effective.
Ability to work in virtual team and act as “team player”.
Ensure excellent quality and maintain high standards in message processing, customer notes, software corrections and software enhancements in the assigned areas of responsibility.
Participate and offer support for the de-escalation of critical customer situations
Contribute on continuous improvement of software quality adhering to defined requirement and bug processes.
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
Required:
A student or graduate in computer science or a similar discipline.
Basic familiarity with cloud technologies Kubernetes (K8s).
Able to apply critical thinking skills to understand the root cause of an issue.
Passionate about automation and making the computers do the work for you.
Basic knowledge of e.g. Python, ABAP, JavaScript, TypeScript.
Able to work within a global team, embracing different perspectives and cultures.
Fluent in the English language, with strong verbal and written communication skills
Efficiently and calmly operate under pressure in emergency situations.
Strong customer focus, service minded and experience in handling customer escalations.
Familiar with agile software development leveraging continuous testing, continuous integration, and potentially continuous deployment automation.
Basic knowledge of DevOps toolsets (e.g., GitHub, Jenkins, Jira) integrated with test tools.
CI/CD frameworks
Data modelling & SQL skills
Nice to have:
Familiar with SAP's cloud solutions
Software development expertise
Meet your team
The "Central Business Configuration Delivery & Customer Success Team" is a Global team that runs 2nd level support for SAP Cloud Customers and drive the success of SAP's Cloud Implementation Projects, using the new technology delivered by CBC (Central Business Configuration). Currently SAP S/4HANA Cloud, Public Edition is the most important Cloud Solution supported by CBC. So, if you want to be in the front line for supporting SAP customers while they are defining their SAP cloud-native journey, this is the place to be.
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 390078 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.
