It Field Support Engineer

Company Description

Eurofins Central Laboratory is a dynamic, global organization fully dedicated to providing global central laboratory services to support all phases of clinical trials. At Eurofins Central Laboratory, we are

BOLD

. We go beyond the expected. Since we are purely a central laboratory, there are no distractions allowing us to remain laser focused on the best science, technology and people.

We are part of one of the world's leading laboratory organizations Eurofins Scientific, therefore we offer end-to-end testing solutions which are unsurpassed in the industry. Eurofins Central Laboratory is setting new standards with GLP capabilities embedded within our Central Laboratory. We support our customers with laboratory facilities in the USA, Europe, Singapore and China, and a back office in India.

For our division Eurofins Central Laboratory in Breda we are looking for a

IT Field Support Engineer

In this position you are responsible for providing IT Support to IT Systems Users, be it on the phone or physically present, in their respective IT region (Breda & Oosterhout). You will work together with the Field Support Team to resolve on-site and off-site solutions incidents and to fullfil requests raised from the organisation.

Job Description

• Provide adequate IT support remotely and on-site (customer facing) to IT Systems Users;
• Taking ownership of IT issues and working with IT Teams across the globe to resolve these issues;
• Documenting troubleshooting and problem resolution steps in Standard Operating Procedures (SOPs);
• Setting up and configuring new laptops and desktops in accordance with company procedures;
• Prioritising and managing many open cases on time;
• Responding to and resolving of issues withing the agreed time limits;
• Responsible for the correct registration of all incidents, service requests and changes;
• Undertake small to medium-sized IT projects as instructed by the IT Management;
• Escalate IT Issues to the IT Management where necessary.

Qualifications

• Microsoft Windows Server knowledge
• Microsoft Azure certification is a plus
• Basic networking skills, CCNA is a plus
• ITIL certification is a plus, experience working in ServiceNow is preferred

Additional Information

Do you meet the above profile and are you interested in an informal and pleasant working environment? We are looking forward to receive your CV and motivation letter.