AdresDHL Supply Chain has the opportunity for you.
BE AN ESSENTIAL PART OF EVERYDAY LIFE
We are looking for IT SUPER USER in Livraga who have the drive to improve IT process; is the first contact point for end users when struggling with company business applications and information systems or when support is needed in order to resolve operational issues. Acts as a trouble-shooter and advises on appropriate action with focus on shortest possible resolution time.
If you’re looking for change, and you’re ready to make changes … we’re looking for you.
In this IT SUPER USER role you will:
- Support the colleagues in the development of solutions and startups of new customers or improvements or change initiatives on existing processes;
- Manage JDA WMS and upcoming automation picking solution and primary interface with IT;
- Know operational processes and local environment;
- Monitor of IT systems to ensure continuous run of WH operations, in case of issues contacts appropriate resolver group or supplier within IT organization or operations;
- Be able to diagnose the problem and identify whether it can be solved at point of call or the incident needs to be escalated to an advanced or higher level of IT support according to agreed local processes and policies;
- Be the bridge between end users, ITS service desk and BU IT department;
The ideal candidate has the following characteristics:
- English - Intermediate Level (written and spoken)
