AdresAs a Junior IT Operations Analyst, you would be responsible for providing Tier 1, 2, and 3 support and local operational support to our client's staff. You will support day-to-day operations, resolve problems, and monitor and maintain computer equipment. Here is a list of your specific responsibilities:
- Service as initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation;
- Conduct Tier 1, 2, and 3 triage of customer support issues and assign them to the appropriate team or resolve them;
- Administer user accounts, i.e., account creation and management and password resets; and manage and maintain user security roles for IT systems;
- Familiarize end users with basic software, hardware, and peripheral device operation; and support user base with any operational issue, including login issues, system installation, hardware, user maintenance, and system availability;
- Track hardware assigned from the Dutch office and software inventory organization-wide; assist Facilities with equipment access and workstation set-up, as needed;
- Develop and maintain adequate knowledge of operating systems and application software used to provide a high level of support;
- Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices, and procedures;
- Seek and identify opportunities for improvements in processes and daily activities;
Requirements:
Professional and Technical Knowledge
- Bachelor’s degree in information systems or equivalent;
- Excellent level of English;
- 1 to 3 years of in-depth experience as an IT Operations Analyst or systems administrator;
- Documented experience in the following types of systems: Document Management, ERP, Web web-based transactional, Customer Support Ticketing, Business Intelligence/Data Warehouse (BI/DWH), DBMS, and IT Infrastructure/Network;
- Previous experience troubleshooting both software and hardware issues;
- Experience providing Tier 1 and 2 user support, both remotely and in person, with a customer support focus;
- Experience in authoring, reviewing, and following IT processes;
- Must be eligible to work in The Netherlands (this role is not eligible for sponsorship).
Salary Benefits:
Our client can offer a contract through Undutchables, and an opportunity to work within an international company working for a good cause. The salary is dependent on several factors, so we will be happy to provide further information on an individual basis.
Our client is a non-profit organization providing global procurement and distribution services. They support complex supply chain projects to transform the lives of people in in low and middle-income countries. They have been recognized internationally for their work to save lives through stronger public health supply chains.
