AdresAt DHL Supply Chain, we all share a set of common values. To deliver excellent quality. To make our customers successful. To foster openness. To set and follow clear priorities. To be entrepreneurial. And to be socially responsible and act with integrity. These are the things that bring us together as associates and set us apart from other logistics companies.
We are looking for
LLP Logistics – Return Coordinator
This role is for someone who has a solid customer focused mindset, fast learner, intrigued by complex solutions and committed to driving excellence and continuous improvement to our customers.
Purpose of the job:
Ensure fast and precise operational processes, exception handling and control; provide accurate data and information towards the client and the relevant stakeholders to achieve the highest level of transparency and customer satisfaction.
Key Responsibilities:
· Professionally answer and follow-up customer queries: e-mails, orders and calls.
· Exception handling aligned with the latest Work Instructions.
· To solve ad-hoc stock and system related issues.
· Close monitoring of required systems for tracking, issue handling, modification and occasional reporting.
· Support warehouses, LSPs and all relevant stakeholders both internally and externally.
· Support day-to-day operation and stand up in case of new process implementations.
· Investigate and follow up incomplete, non-localizable or non-identifiable shipments and provide solution.
· Share process improvement ideas whenever there is a process gap and support the implementation of them.
· Cooperate with all partner departments on the requested daily/weekly/monthly/quarterly basis.
· Manage/create weekly/monthly KPI reports and measurements for the regional stakeholders on operations.
· Investigate and potentially solve issues escalated by the stakeholders and provide information/root cause analysis (and recommend action plan) on them to the Team Leader.
· Perform other job-related duties as assigned.
Return
· Arrange return shipments and follow them up until final closure.
· Create orders and labels (forward and return) in DHL system.
Requirements:
• Fluent English is a must, German is ideal
• Secondary Education, University degree desirable
• Minimum 1/1.5-year experience in customer service and/or international logistics field
• Excellent working knowledge of Microsoft applications, especially excel (pivot table/vlookup)
• Team player
• Exceptional Customer Focus
• Excellent communication skills
•
In return we provide you with:
• Insight into one of the most complex logistic
solutions
• Dynamic and diverse team
• Work for an industry leading company
• Internal development opportunities
• Extra benefits (discounted fee to Gilda Max
network, fruit days, beneficial holiday possibilities)
• Cafeteria system even during probation period
• We are a dog-friendly workplace
• Come by bicycle, you will have your own locker
and option for a refreshing shower before work
