Onsite Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Applies IT knowledge and expertise to help solve complex technical or professional activities. A key resource, a definitive source of knowledge about services and solutions, who contributes their expertise to enhance organizational efficiency and support the organization's vision and strategic direction.

This position reports to

IS Infrastructure Manager

Your responsibilities

• Involves and proactively supports the installation, management, maintenance, and optimization of the service for their own area of responsibility and cross-functional processes related to IS services
• Takes action to ensure targets are met within established safety and quality procedures, corrects malfunctions, and calls on other experienced colleagues and external resources to ensure services are delivered proactively
• Identifies, consolidates, and reports any inefficiencies or improvement opportunities
• Reviews requirements and specifications and identifies those that require action within their scope of responsibility
• Installs and tests new versions and investigates and coordinates the resolution of potential and actual service problems
• Prepares and maintains operational documentation for the system services and advises on the correct and effective use of the services
• Delivers (when involved) the IS solution/service according to agreed Service Level Agreements (SLAs), on time, within budget, and as per quality standards
• Diagnoses faults and records and reports the results of tests.
• Adapts to IS systems and technology to reflect changes in their own function
• Works closely with suppliers providing a part of the service and validates suppliers’ performance in accordance with contract terms
• Engages proactively with suppliers to resolve incidents, problems, or unsatisfactory performance and implements supplier management related service improvement initiatives and programs
• Monitors and reports on supplier performance and customer satisfaction
• Responsible to act in compliance with corporate IS regulation and policies, ABB regulations and guidelines, and with any other internal control regulations that may be assigned
• Assesses the ideas for efficiency improvement and value addition and decides based on their technological, financial, and functional feasibilities

Your background

• High school/University degree
• Systems Development
• Process Improvement & Optimization
• Data Analytics
• Finance\Project Management
• Service and Operation Management
• Cloud Solutions
• Agile Methodology
• Business Analysis
• IT Management
• Active approach
• Ability to think strategically, organizational skills
• Independency, reliability
• Advanced level of English (B2)
• Driving licence "B"

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-onsite ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate