Parts Advisor, Purmerend

Functieomschrijving

Source and allocate parts to service locations, technicians and mobile technicians
Review jobs that are planned, receive and check quality of the relevant parts and ensure all paperwork is accurate
Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues
Escalate any parts issues from internal or external suppliers
Monitor inventory within the parts system, rearranging any appointments where the parts will not be available on time if required
Ensure excellent organization of the warehouse to Tesla standard
Consistently manage the stock level, material and warranties in the system
Communicate any updates to technicians and Service Centers when required
Answer phone calls, emails and walk-ins from customers, addressing any customer concerns and ensuring an exceptional customer experience
Pick up and deliver parts using van or forklift, engaging 3rd parties when necessary
Confidently support the technician team, collaborating with other departments when required
Ensure all health and safety regulations and procedures are adhered to, for both employees and customers
Process returned warranty parts for review

Proven work experience within warehousing, logistics or automotive industries
Ability to thrive in a team-based environment and achieve common goals
Willingness to learn new and innovative automotive technologies to further develop in role
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to effectively handle multiple priorities, organize workload, and meet deadlines and solve problems
Basic understanding of automotive techniques related to vehicle repair
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Strong knowledge of MS Office
Must have had a valid driver’s license and maintain a valid and safe driving record
Possession of a forklift certificate is desirable
Eligible to work in the Netherlands

Refer code: 940928. Tesla - De vorige dag - 2024-03-27 18:47