Principal Product Manager – Public Sector (Europe)

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Team  

Serving Public Sector customers is an integral part of ServiceNow’s business and future growth trajectory. ServiceNow is a leading provider of digital workflows for many national, provincial, and local government agencies and Public Sector enterprises. To help these organizations successfully fulfill their missions and deliver better experiences to citizens and constituents, ServiceNow provides the ServiceNow Protected Platform for the European Union (SPP-EU) that meet and exceed data and security regulations and policies of our EU customers. For select customers with stringent security requirements with highly sensitive data, ServiceNow also allows them to host the ServiceNow platform and suite of workflow applications on the underlying infrastructure of their choice (e.g., on-premise, hyperscaler IaaS, etc). 

In this role, you will be responsible for the success for the success of the ServiceNow Protected Platform (SPP-EU) built to comply with European Union requirements and for self-hosted customers (some of whom are in Europe). In this high visibility role, you will get the chance to own the business for customers in Europe and for self-hosted environments.  This means you are accountable for growing the business (in the hundreds of millions today) for both SPP-EU and self-hosted customers. You will directly work with Public Sector agencies and enterprises in Europe and for self-hosted customers globally to understand their unique requirements. You will own the ServiceNow Protect Platform EU environment roadmap and identify what platform level capabilities are needed to better serve self-hosted customers. In this role, you will also need to stay abreast of changing data and security regulations in the EU and for customers in in the intelligence and defense community. In addition, you will directly influence the roadmap of the ServiceNow Platform and suite of SaaS applications to better serve Public Sector customers. 

Reporting to the Director of Product Management, Regulated Markets & Public Sector Industry, you will be a key member of a team that drives the growth of ServiceNow’s Public Sector business.

What you get to do in this role:  

• Understand the unique needs and pain points of European customers and customers who are self-hosted (predominately in Europe, and/or in the defense and intelligence sectors) 

• Influence and coordinate across sales, legal, security, marketing, FP&A and other Product Managers to deliver the best customer experience for these customers 

• Define and execute product strategy and roadmap for the SPP-EU environment and for self-hosted customers 

• Drive P&L accountability  

• Support monitoring competitive intelligence as input into product strategy 

To be successful in this role you have:

• Minimum of 7+ years of B2B Product Management Experience  

• Technical degree required (e.g., computer science, prior software engineering experience)

• Fluency in English 

• Experience working with Public Sector organizations in Europe and/or in the national security community (US, Europe) 

• Demonstrated aptitude for influencing and leading without explicit authority with both business (e.g., sales, marketing, finance) and technical (e.g., engineering) stakeholders 

• Sense of ownership for both identifying the right problem to solve and driving towards a solution 

• Ability to work in a complex, ambiguous and dynamic environment 

• Exceptional communication skills, both verbally and in slides; premium for precision and clarity of language 

Preferred Qualifications:  

• Familiarity with hyper-scaler infrastructure environments 

• Platform-type product experience (e.g., familiar with PaaS) 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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