Service Advisor - Tilburg

Functieomschrijving

Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. We depend on you to create an experience where every Tesla customer feels valued, heard and informed
Coordinate: Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit
Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience
Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience

Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and will contribute to the team’s ability to deliver an excellent customer experience
A skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time
Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn. Technical experience is definitely a plus
An excellent communicator: You communicate clearly and respectfully in English and Dutch
Digitally savvy: You adopt and adapt quickly to new technology and systems
Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
Safe to drive: We require you to hold a full valid driver’s license

Refer code: 899259. Tesla - De vorige dag - 2024-02-17 02:12