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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
Step into the role of Supervisor Customer Excellence, responsible for our Benelux Customer. Dive into an exciting challenge of change and growth as you mentor a team that delivers outstanding service for our customers.
Your responsibilities will include:
- Supervise, train, coach, and develop a team of 10 customer care virtuosos. Cultivate an environment where each team member plays a crucial role in pursuit of customer satisfaction.
- Oversee the customer care process, ensuring flawless performance in compliance with internal processes and procedures. Strive for excellence by eliminating inefficiencies, optimizing. processes, and leading Value Improvement Projects, and Customer Improvement Actions.
- Set the stage for continuous improvement. Establish clear goals for the team, prioritize their time effectively, and conduct a performance that evolves toward perfection.
- Work closely with peers and managers in EMEA to compose the perfect Customer Excellence experience. Measure, report, and own improvement.
What are we looking for in you:
- Multilingual Fluency: Fluent in Dutch, English and preferably French
- 3+ years in customer service, preferably in supply chain or life sciences.
- Experience with COPC and/or process improvement methodologies
- bachelor’s degree or equivalent experience level.
- Strong verbal and written communication skills in both technical and conversational tones.
- Self-Starter Spirit: Initiate change and innovation independently.
- Make impactful decisions and negotiate effectively, both individually and within groups.
- Guide and lead your team seamlessly through transitions.
- Experience with digitization, automation, and relevant systems like SAP and Service Cloud (SalesForce).
- Experience with developing high performing teams.
What we can offer to you:
- A competitive compensation and benefits package
- Working in an international environment
- Possibility to make an impact.
- Fast Growing and innovative environment
- Possibility to work on personal development.
- Hybrid work mode (3 days at the office)
Requisition ID: 577690
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
