AdresIn this role you are an important link between the company and the customers. You are responsible for developing and monitoring the supply-chain and ensuring a positive customer experience.Some of your tasks will include:
- Making sure your deliveries to customers are correct in number and type of orders
- Ensuring that repeat business is running smoothly, on time and to a budget
- Organizing workflow within the Supply Chain to meet customers' time frames, make sure to follow standard processes and that customers get the correct reply in time.
- Contributing pro-actively to a joint result and make sure every relevant person is aligned
- Managing the existing accounts from A to Z; monitoring it's progress, coordinating meetings and overseeing members of the project team, assuring that 'expert's talk to experts'
- Leading times of orders and projects and ensure the timely fulfillment of milestones
- Providing correct and clear financial information to the financial administration to ensure invoices are correct and on time (cost control)
- Making sure that your order administration is well organized
- Working very closely to the sales department to understand the market's needs, help sales on customers relationships and keep them informed on relevant issues, complaints and/ or escalations
- Coordinating customers' complaints and ensure a prompt and satisfactory resolution in coordination with the right departments
- Executing quickly, reliable and complete the responsibilities: operational forecasting, trial management, complaint process, customer satisfaction, chain coordination, etc.
By effectively fulfilling these tasks, you will play a crucial role in enhancing customer satisfaction, optimizing Supply Chain efficiency, and driving business success.
Requirements:
- A C1 level of German and a C1 level of English is required. Knowledge of other European languages are a big plus.
- Bachelor's degree or equivalent work experience
- 2-5 years of experience in Supply Chain or project management
- Knowledge of relevant systems (Excel/SAP/ Microsoft)
- Enthusiastic, motivated and a customer-oriented personality
- Excellent communication skills
- 32-40 hours per week availability
- Living in the area of Deurne. Our client does not provide sponsorship.
Salary Benefits:
Our client offers hybrid working after 3-6 months, 8% holiday allowance, 27 holidays + 5 atv days, and max 8% bonus.
About the company:
Our client is originally a Japanese company with operations spread across the world
