AdresMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft Industry Solutions is a global organization hosting over 7,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.
Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI.
We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.
As a Technical Consultant Manager, you will play a crucial role in driving success through empowerment and accountability in various aspects of the business. The leader of technical consultants focuses on People Management, Pre-Sales, Support, Technical Delivery, Intellectual Property Management, Business Development, Readiness, Operational Excellence, and Change Management.
Responsibilities
Technical Delivery: Understand customer requirements and constraints through direct customer engagement and coach your team through all aspects of delivery and pre-sales to deliver successful customer outcomes. Participate in workforce capacity planning and hiring, aligned to business need.
Readiness: Support company tech intensity by readying yourself and your team to achieve the relevant certification(s) and accreditation(s) in alignment with Industry/Solution Area and business need.
Operational Excellence: Drive customer focused operational excellence through adherence to processes, procedures, and compliance requirements.
Change Management: Understand, communicate, and land the Industry Solutions business strategy/priorities.
Delivery Management Executive: Be a sponsor for key projects. Spend time building strong relationships with customers to learn their business objectives and help achieve successful consulting delivery results through team readiness, accurate delivery, escalation handling, overall efficiency, and high customer satisfaction.
Managerial & Leadership: Adhere to the Model, Coach, Care framework, Leadership Principles and Microsoft’s Values to attract, develop, retaintalent and deliver results through teamwork as One Microsoft. Deliver success through empowerment and coaching that support employees through change; help the team adapt and learn.
Other
- Embody our culture and values
Qualifications
Required/Minimum Qualifications (RQs/MQs).
Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 6+ years leadership experience in relevant area of business
OR equivalent experience.
5+ years customer facing experience or client delivery experience.
3+ years team leadership or people management experience, with or without direct reports.
English Language Proficiency
Spanish Language Proficiency if based in Spain
Italian Language Proficiency if based in Italy
Additionalor Preferred Qualifications(PQs)
8+ years customer facing experience or client delivery experience
Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management). *
3+ years in the Financial Services Industry (FSI)
*Note- while the Technical and Delivery Management certifications are “preferred qualifications”, these will be required post-hire
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
