AdresWe believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
In this role, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
JOB SUMMARY
The Experience Supervisor oversees employees and daily operations to increase individual well-being, personal productivity, and organizational effectiveness.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
In this role, you would oversee a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace.
The Experience team members you would oversee are responsible for providing services for a building or campus, with the goal of ensuring that operations and processes align with client needs and objectives.
DUTIES & RESPONSIBILITIES
Develop and implement programs associated with the delivery of Workplace Experience Services.
Services include, but are not limited to:
- Concierge,
- Reception / Switchboard,
- Room Management,
- A/V Support,
- Meeting & Event Management,
- Community Programs,
- Meeting Supply Equipment,
- Food Services,
- Parking & Commute,
- Bicycle & Local Shuttle,
- Supported Employment,
- Company Store,
- Pet Programs,
- Document Services,
- Mail Services,
- Record Archiving,
- Office Supply Management,
- Moves, Adds, Changes,
- Furniture Management,
- Space Reset,
- Workplace Onboarding.
Supervises Hosts assigned to Experience Services, including establishing work schedules, assigning tasks, cross-training staff to perform multiple duties as back-up.
Maintains records of costs incurred by workplace team activities. Ensures all billings for business services are invoiced and billed as required. Seeks ways to reduce costs; implements cost savings programs and procedures to increase efficiency.
QUALIFICATIONS
- Minimum of six years of prior (supervising) experience in a related field required
- Hbo diploma or Bachelor’s degree
- Strong communicator.
- Good presentation skills and has strong verbal and written communication skills.
- Passion for quality, eye for detail to guarantee the best service.
- Motivated, confident and energetic.
- Ability to deal effectively with stressful situations.
- Flexible, able to adapt to rapidly changing situations.
- Strong goal-oriented, able to focus on achieving all performance goals.
- A team player who can work well with others to achieve objectives.
- Fluency in both oral and written English and Dutch is essential.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
- Complete at a satisfactory level all required and assigned HSE training.
- Follow all activity policies and procedures, including all HSE related requirements at all times.
- Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
- Report any condition which you feel could result in an accident or injury and / or stop work if required.
WHAT WE OFFER
- A monthly salary of €3.400 - €4.500 (depending on age and experience)
- Laptop & smartphone.
- Fixed pension scheme and optional collective health insurance.
- 8.33% holiday allowance, 25 fixed days of leave, a maximum of 10 purchaseable days of leave and 2 bonus days of leave if you have not been ill for 1 year.
- 12 ADV days per year
Why CBRE Global Workplace Solutions?
CBRE Global Workplace Solutions is a global market leader in integrated technical, facility, real estate and project management. We enable our clients' real estate portfolio and employees to excel. We believe that creating an optimal workplace adds value, such as higher productivity and healthier employees. With a background in technology, facility management, real estate or project management, you will naturally find an inspiring working environment at Global Workplace Solutions, where you can work at the highest level with large, national and international customers.
