Account Support

On a daily base you will be working on:

• Customer contact; acts as a linking pin between the customer and internal organization; is up to date with customer insights, new customer demands, market information etc.
• Customer reporting; Keep SalesForce up to date and use this platform to store all customer insights and/or visit reports/phone calls
• Forecasting; Secures customer demand to feed the Forecast process and knows how to proceed in case of constraints.
• Masterdata; Ensure SAP/SalesForce customer master data is up to date (via SAP/DSP)
• Complaints; Be the first point of contact for complaints, secure smooth and timely complaint handling and escalate if necessary (for example contract at stake, micro issues, good name RFC at stake etc).
• Contract management; Manages all open contracts and secures all terms are followed as agreed (appropriate Incoterm, volume, time, type etc), monitors overdue management and acts as first escalation person to the customer, report customer performance to relevant stakeholders
• Data & analytics: Provides Sales/Key Account manager with relevant customer information, business analyses and market intelligence to optimize the relationship with the customer and improve delivery performance.
• Continuous improvement: Embraces a learning culture where potential process improvements are initiated and implemented.