AdresWe are looking to hire a Cloud Solution Architect - Data & Analytics to join Microsoft. This is an individual contributor role supporting our largest global customers across EMEA.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The International Customer Success (iCSU) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
This role is flexible in that you can work up to 100% from home , we can consider talent from the majority of Microsoft EMEA locations.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
Understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value.
Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment.
Customer/Partner Insights - Provide feedback & insights from customers/partners.
Business Impact
Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP)
Apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive POCs and MVPs, and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate.
Technical Leadership
Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
Learn It All - Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
Qualifications
Required/Minimum Qualifications:
Technical
Experience building enterprise-grade, cloud-based analytical solutions leveraging evolving data architectures. Experience defining data governance strategies as well as supporting adoption and change of data cultures.
Experience building enterprise-grade, cloud-based analytical solutions with Microsoft products (Microsoft Fabric, Azure Synapse Analytics, Azure Databricks, Azure Data Explorer, Azure Data Factory, Azure Data Lake, Power BI).
Breadth of technical experience in Cloud Solutions and knowledge in foundational security, infrastructure and network design, and foundational AI.
Expertise in Oracle database products and migration as well as refactoring to Azure/AWS/GCP (native) solutions with PostgreSQL and Oracle IaaS.
Experience creating hands-on Data & Analytics Proof of Concepts (PoC), Minimum Viable Products (MVPs) for customers that lead to production deployments.
Hands-on experience with software development and data operations practices and the most common tools.
Experience working in a customer-facing role (e.g., internal and/or external).
Experience leading technical projects.
Additional or Preferred Qualification:
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Competitive Landscape: Knowledge of key Data & Analytics platforms such as AWS, GCP, Snowflake, etc.
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
Additional language skills are a plus e.g. Dutch, French, German, Italian, Polish, Spanish
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
