AdresThe Work
The Customer Success role is an integral part of revenue driving efforts for Snapchat, providing front line service to new and existing advertisers. This role supports the Account Executives and/or Account Managers at Snapchat to ensure campaigns run smoothly and advertisers maintain or grow revenue on the platform. The candidate must be a self-starter with a passion for everything social media and have the ability to work independently to meet deadlines. The CSW team member will spend a significant time thinking strategically, pulling insights on past campaign performance, and creating reports/data visualization. Other responsibilities and requirements include:
Ability to collaborate on campaign strategy and execution by following and evolving processes and standards across digital media platforms
Ability to develop compelling proposals for up-sell and cross-sell opportunities and actively grow account revenue by demonstrating excellence in campaign management
Strong analytical skills, business acumen
Proficient in Excel, PowerPoint, interpreting data, and data visualization
Previously experience working with clients to plan and execute social/digital media strategy Experience launching ad campaigns
Understanding of the ad auction and digital media space
Social campaign optimization experience
Passion to rapidly build expertise on new businesses and industry vertical
You will be working in the DACH (Germany-Austria-Switzerland) market, which is a new market to be explored. Therefore, you’ll need some ownership qualities and be proficient in German at a high level, to be able to communicate with the different stakeholders and parties involved.
People You will work in a cross-country, multicultural international environment. There are two teams, one in Dublin, Ireland and one in The Netherlands. The Dutch team consists of around 25 people of different nationalities. Within Accenture you will collaborate cross-functionally with Ad Ops and Support teams.
Processes You’ll be prioritizing goals of growing revenue and product adaptations, retain book of clients and identify growth opportunities for existing & new ad accounts. Furthermore, you will develop and present advertising media plans for current and prospective clients and maintain quarterly sales quota.
Technology You will assist with product and tool support to improve client experience and provide platform knowledge and recommendations around ad types, creative best practices, audience definition, bidding, and overall strategic approach.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
Who we are - Accenture Operations
In today’s business environment, growth isn’t just about building value – it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model – one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and scale. You will deliver breakthrough business outcomes for clients – by harnessing talent, data, and intelligence to revolutionize their operating models.
Operations is one of five services that make up one Accenture – the others are Strategy & Consulting, Technology, Song, and Industry X.
Here's what you'll need
German & English proficiency (native/near-native)
High School Diploma or GED Equivalent
1-2 years’ experience in Digital Marketing Sales / Account Management
Passion for ensuring a world class user support experience
Quick learner and adaptable to learn new processes, concepts, and skills
Strong attention to detail, results-oriented, self-directed, and inquisitive
Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
Bonus points if you have
Experience with CRM software for office productivity
Experience with social media
Highly proficient level computer skills including Google Suite
What's in it for you?
Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:
Work with flexibility, in a culture based on trust
Embrace a sustainable growth mindset
Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
Lead and transform our clients with technology
Connect with our global network of 700.000 colleagues.
These promises are reflected through our excellent employee benefits, including:
Unlimited learning: access to thousands of free courses, classes and workshops;
Paid transport (budget for electric bicycle or car, NS-Business card);
26 vacation days per year;
A laptop, iPhone, and home office setup allowance;
Social activities like Friday Drinks, sport events and parties.
What we believe
Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for all. Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing erwin.van.der.laan@accenture.com. We will be happy to assist you.
