AdresA Director of GC&E is fully responsible for the development of the GCE Team and responsible for successful execution of all GCE strategies to achieve key performance indicators, annual budget, loyalty and performance goals for both GCE Sales & GCE Services teams and design the marketing strategies to increase revenue.
What will I be doing?
The Director of GC&E will promote the services and facilities of the Hotels to all customers and Guests and cross sell the other products within the Hilton family of brands when appropriate. Specifically, you will be responsible for performing the following tasks to the highest standards:
Sales Process
- To oversee and manage all GC&E sales operations for Hilton Istanbul Bomonti
- To maximize all GC&E revenue opportunities
- To manage the department’s day to day adherence of the selling strategy to yield GC&E space
- To review weekly the forthcoming year’s GC&E business, identify gaps and ensuring pro-active measures are taken to achieve targets
- To contribute to the setting of the GC&E selling strategy and regular review & update of the Demand Calendar
- To drive conversion of GC&E enquiries to become contracted business
- To ensure pro-active sales activity to bring back “old” business
- To develop more business from existing customers
- To drive maximization of no show, cancelations and upsell revenues.
- To generate new GC&E business
- To obtain full knowledge of Competitors’ products to understand the market place
- To participate in Daily commercial meetings, weekly business focus meetings and weekly group meetings to ensure an effective selling strategy is adopted and reviewed
- To develop a sales culture within the department
- To prepare weekly forecasts for GC&E and to be actively involved in the weekly forecasts and quarterly reviews for rooms
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and able to propose strategies to build the range and quality of GC&E
- Provide effective leadership to the team to ensure targets are met and exceeded both for the hotel and individual development
- Manage staff performance issues in compliance with company policies and procedures.
- To lead and motivate the team
Operational Process
- Ensuring that all reservations are correct, appropriate rooms were assigned for the guests.
- Communicating the necessary information and details to FO, H/K and related operational departments about the account and the guest
- Monitoring the level of service to clients in every field of the operation and reporting the deficiencies, opportunities and new ideas to the DBD and GM.
What are we looking for?
A Director of GC&E serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A minimum of 3 years of Director of GC&E experience in the hotel industry
- Ability to read listen and communicate effectively in Turkish and English; in writing, using correct grammar, spelling and sentence structure
- Excellent oral and written communication skills
- Ability to communicate, verbal and in written form, effectively with Management and Ownership groups
- Excellent organisation and planning skills
- Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
- Ability to perform critical analysis
- Strong experience in hospitality forecasting, pricing and inventory control
- Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Specifically, we look for demonstration of these Hilton Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
- Relevant degree, in business development or other relevant business field, from an academic institution
What’s In It For Me?
- Competitive salary & wages
- Private health insurance
- Complimentary dry cleaning and laundry for business attire
- Monthly transportation fee
- Complimentary shuttle bus
- Free ındoor parking privilege
- Complimentary employee meals
- “Go Hilton” - discounted room rates in Hilton Hotels Worldwide both in and out of Türkiye for yourself,your family members and friends
- 50% discount on personal food & beverage consumption in the participating Hilton hotels.
- Extended nursing hours of 1,5 hours up to 18 months old children; 2 weeks paid paternity and adoption leave.
- Career and development opportunities in Hilton Hotels Worldwide
- Opportunity to make a positive impact on environment and community by participating Travel With Purpose Program activities
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
