AdresExperience Strategist
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for an Experience Strategist to join our Cognizant DX team.
About Cognizant Digital Business
We are the Experience Strategy & Design practice of Cognizant DX, a global digital transformation & creative technology consultancy and implementation partner within Cognizant. Our goal is to help leading companies deliver value at scale, focusing on customer, employee, and shareholder experiences in a planet-friendly way. We value diversity and look at problems through various lenses, creating transformative digital experiences.
About role
The Experience Strategist is a role for those with a track record in envisioning and designing customer-first services and products. They will be responsible for leading teams to deliver strategic solutions and impactful digital transformations at a global scale across multiple sectors.
Responsibilities
- Leadership: Lead a team of Experience professionals within engagements, providing guidance and support to shape the local craft and operations of the studio.
- Strategic Development: Define strategic deliverables, including customer journey and experience maps, ecosystem maps, and CX strategy & frameworks.
- . Engagement: Build trusted relationships with internal and external stakeholders, clients, participate in account strategy, and identify new business opportunities.
- Collaboration: Work with cross-disciplinary studios and partner with commercial, delivery and technology communities.
- Innovation and Knowledge Sharing: Oversee teams to deliver innovation, foster knowledge sharing, learning, and development within the creative community.
- Business Development: Engage in proactive and reactive pre-sales activities, understanding client needs to craft compelling proposals that demonstrate the value and potential impact of our services.
- Thought-Leadership: Contribute to the industry through thought-leadership, articulating forward-thinking perspectives on experience design and digital transformation trends.
- Advocacy: Act as an advocate for user-centric design, ensuring all strategies align with both user needs and business goals, and championing this approach internally and with clients.
- Orchestration: Masterfully orchestrate the interplay between practice skills (such as Service and Interaction Designers, Researchers) and their key frameworks and processes to define winning approaches. Leverage the best of our people and these frameworks to execute key activities that drive forward our mission and our clients' success.
Requirements
• Educational Background: Diverse educational backgrounds encouraged.
• Professional Experience: Proven experience in leading digital experience teams and delivering strategic solutions at a global scale.
• Technical Skills: Fluent in experience design, design and system thinking frameworks, data application, software development, and delivery.
• Soft Skills: Ambitious, inclusive, and generous leadership qualities; effective in coaching and developing teams.
• Desired: service and/or business design background, understanding of end-to-end lifecycle of digital products and services (from strategy and value proposition, to MVP and agile scaling of products), digital transformation roadmaps and strategies.
• Considered a Plus: expertise in BFSI and/or Life Sciences and/or Manufacturing & Logistics.
• Communication skills: Confident, diplomatic, empathetic, natural storyteller, comfortable with managing senior stakeholders and communicating with C-level leaders.
What you can expect
A competitive salary based on your experience
Access to Udemy and Cognizant Academy digital libraries for your continuous learning
NS business card to cover your commute expenses
25 days of paid holiday per year
A laptop and a smartphone
A pension scheme
Organization driven by technology – we have a tremendous technology backbone
Open, ‘can do’ team spirit and environment that encourages making your ideas reality!
Recruiter Contact Details:
Please contact Richa Sharma (Recruiter Cognizant Consulting) for an elaborate explanation of the role.
Diversity and Inclusion at Cognizant:
Standardized description of D&I at Cognizant: At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion
Description of the recruitment process:
Step 1: Written application/CV will be reviewed by the recruitment team
Step 2: Conversation with the recruiter
Step 3: Technical Panel interview
Step 4: Final interview with Business Unit representative
Step 5: Offer
If the process is flexible, please leave out this section.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 18 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
