Who we are looking for:
Amsterdam team is in search of an energetic, individual to join their client service team. With the purpose of managing the back-office services for our asset owner and asset manager clients in the Dutch, Belgium & Nordics markets. With the goal in driving up client satisfaction levels through proactive engagement.
What you will be responsible for
Proactive Engagement with Clients:
- Proactive outreach
- Formal Client communications where appropriate operational matters, regulatory driven matters
- Status reporting of open items / current activities.
- Monitor Client Satisfaction deliverables and operational execution for back-office products & services.
- Structured client engagement forums & operational best practise sharing sessions.
- Coordinate product Trainings & facilitate demos, webinars, regulatory updates with subject matter experts as appropriate.
- Client first port of call for operational escalations.
- Client negotiation & dispute resolution of operational errors & claims
- Manage and grow revenue & profitability, identify cross-selling opportunities.
- Seek out strategic revenue opportunities and opportunities for improvement.
Client Solutioning
- Intake and coordination of client initiated changes
- Client operational initiatives
- New client technology, products & services
- Continuous improvement
- Fund Opening / Closing Transitions
- Client Solutioning / consultation - Support for new client products & fund structures op model
- Review client operating model to identify improvements.
- Query & responsiveness oversight & escalation
- Facilitate Strategic improvements.
Client Governance
- Client KPI reporting.
- Obtain client operational documentation and ensure maintenance.
- Participate in due diligence sessions
- Facilitate regular internal virtual team sessions with internal user groups.
- Support Internal risk management / audit.
- Coordinate client remediation plans – where applicable, coordinate and deliver resolution to client
What we value
- Experience with working within finance sector knowledge of the custody and /or fund accounting is an asset.
- Proficient in using all MS Office applications
- Strong focus on managing and resolving issues
- Excellent interpersonal and communication skills.
- Motivated to understand and respond effectively to client needs.
- Flexible and positive attitude.
- Good level of numeracy and ability to analyse financial data.
- Good team player.
- Ability to work to deadlines.
- Able to show initiative and make sound judgements.
- Excellent communication (internal and external) as well as presentation skills
For further information, and to apply, please visit our website via the “Apply” button below.