AdresDo you want to act as a trusted advisor to the customer and guide the customer through Client Technology projects? This role offers you an exciting client facing opportunity within the international environment of business travel.
System Admin Client Technology Support (Remote)
Full time,Netherlands, Belgium, Luxembourg, France, Spain, Germany, Poland, Denmark, Finland, Norway, Sweden, Switzerland, Czech Republic, UK , India, United States
In this role you will be part of a virtual team of System Administrators across the world you help our users and Site Administrators on managing configuration changes and complex incidents. You will consult available documentation and process description to make sure the correct answer is given.
As a Client Technology - Product Support Specialist, you will
Validate, review, and monitor escalation processes from the Site Administrators
Solve incidents if possible and communicate the solution to the Site Administrators or the customers
Complete the incident registration with all the technical information to allow escalation to the supplier
Modify configurations of online sites for OBT, Portal, TSA and TSPM
Test the modifications and document the results before closing or forwarding the incident
Escalate the case to the vendor or development team
About you
Experience in the travel industry and/or Site Administrator
Excellent spoken and written language skills in English
Good knowledge of Sabre and Amadeus is required
Knowledge in Agent & Client facing Travel Technology and experience in the administration of an application is required
Team player with great empathy for customer needs
About us
Were a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the worlds best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). Were committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel .
Your life at BCD
Workingat BCDmeansconnecting,collaboratingandcelebrating.Youllbe partofavirtual,dynamicand flexibleworkenvironmentthatfosters agoodwork-lifebalancesoyoucanfocus onwhatmakesyouhappy.Butdontjusttakeourwordfor it!Hearwhy people join BCD and more about the great perks of Life at BCD .
Youll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
Were dedicated to building a diverse, inclusive and authentic workplace. If youre excited about a role, but your experience doesnt align perfectly, we still encourage you to apply.
