Technical Support Engineer (Italian Speaker)

Functieomschrijving

Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
Remote troubleshooting and development of strategies for preventive maintenance
Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla´s Residential Energy systems
Educate our business customers so they have optimal confidence in the operation of the system
Determine if technical solutions can be resolved remotely or if field service intervention is needed
Share customer concerns with Managers, Service Engineering or the Field Service team
Accurately record issues and data into the CRM database

Electrical or Mechanical engineering background-related technical experience
Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
Excellent communication skills both in English and Italian
Experience with CRM systems and MS Office Suite

Refer code: 928453. Tesla - De vorige dag - 2024-03-15 08:38