Is Support Process Specialist

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Define, manage, and monitor processes to meet requirements for IS services by planning, measuring, and improving all aspects of IS services.

This position reports to

ERP Release Manager

Your responsibilities

• Describe and define IT processes/services including relationships, dependencies, and business value, and regularly maintains all service-related information within the service management tool
• Prepare and maintain process documentation for the system services and advises on the correct and effective use of the services
• Take action to ensure targets are met within established safety and quality procedures, correct malfunctions, and call on other experienced colleagues and external resources to make sure services are delivered proactively
• Provide consultation, advice, and support the installation of IS services, or the change of existing IS services
• Deliver the appropriate IS solution/service according to agreed Service Level Agreements (SLAs), in time, within budget, and as per quality standards
• Apply and execute the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator (KPI) targets
• Identify, propose, advise, and implement IS processes and/or support IS service implementation
• Contribute to the continuous improvement of the relevant process.
• Follow agreed standards and apply appropriate techniques to elicit and document detailed requirements.
• Prepare reports and dashboards

Your background

• Systems Development
• Process Improvement & Optimization
• Data Analytics
• Finance\Project Management
• Service and Operation Management
• Agile Methodology
• Business Analysis
• IT Management

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate Work model: hybrid #LI-hybrid