AdresDHL Supply Chain is the leading provider of supply chain management services in Hungary, serving the consumer goods, technology and industrial products sectors with a variety of services. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management.
Join to us as
LLP Logistics Coordinator - Communication Team
(to work in shifts - Monday to Friday)
Purpose of the job:
Ensure fast and precise operational processes, exception handling and control; provide accurate data and information towards the client and the relevant stakeholders to achieve the highest level of transparency and customer satisfaction.· Professionally answer and follow-up customer queries: e-mails, orders and calls.
· Exception handling aligned with the latest Work Instructions.
· To solve ad-hoc stock and system related issues.
· Close monitoring of required systems for tracking, issue handling, modification and occasional reporting.
· Support warehouses, LSPs and all relevant stakeholders both internally and externally.
· Support day-to-day operation and stand up in case of new process implementations.
· Investigate and follow up incomplete, non-localizable or non-identifiable shipments and provide solution.
· Share process improvement ideas whenever there is a process gap and support the implementation of them.
· Cooperate with all partner departments on the requested daily/weekly/monthly/quarterly basis.
· Manage/create weekly/monthly KPI reports and measurements for the regional stakeholders on operations.
· Investigate and potentially solve issues escalated by the stakeholders and provide information/root cause analysis (and recommend action plan) on them to the Team Leader.
· Perform other job-related duties as assigned.
Based on the team allocation further tasks required:
Order management
· Order creation, allocation and management for spare, exchange and warranty parts. / Cross company order management for spare, exchange and warranty parts.
· In case of insufficient stock, cooperate with customer’s team and provide continuous information to the relevant stakeholders.
Requirements:
- · Fluency in English ;
- · Secondary education (College or university degree is an advantage);
- · Very strong customer focus;
- · Good communication skills;
- · Excel knowledge
In return we provide you with:
· Competitive salary and quarterly paid performance bonus
· Cafeteria package – eligibility is granted during probation period as well
· Insight into complex logistic solutions
· A level of stability and security thanks to growing and constantly evolving business environment
· A collaborative community where you'll always have a voice
· Internal learning programs which provide valuable knowledge in logistics, management, and process improvement
· Opportunities to participate in GoGreen, our group-wide environmental protection program
· Corporate assets, including a laptop plus Home Office pack
· Cycle to work scheme, discounted gym membership to Gilda Max /Life 1 network and retail discounts
· Employee Assistant Program to support your wellbeing and mental health
· a hybrid work environment (home office combined with a modern office environment)
