Sap Ixp Intern - Business Support Specialist

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 

Three reasons to intern at SAP
1.    Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2.    Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
3.    Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 

About the team

The Business Support team is the liaison between customer-facing roles and their daily applications, sales processes, and technical development. We specialize on bringing high quality, user-oriented support to make complex situations simple and connect the dots for a smoother end-to-end experience. This includes training and informing our users along each step of the way. The team is spread across the world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and committed to collaborate and partner for success, aspiring to be a best-in-class support unit. 

What you will do: 

Position title: SAP iXp Intern – Business Support Specialist
Location: Lima, Peru
Expected start date: March/April 2024

As Business Support Specialist, you help our customer-facing roles (e.g. sales) be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP. 

In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions. 

You will learn about and support various business applications, processes, and deal motions – therefore gain a deep understanding on how sales operate in a Cloud company. This specific role will focus on OnPremise, Services Sales and future deal motions, therefore securing our current business and engaging in the transition to new. 

Core tasks include: 

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue 
• Working in a multi-channel environment where support is provided via chat, call-out, ticketing,… You may engage in simple exchanges or more complex consultations based on your growing levels of expertise 
• Exchanging best practices and following standard execution models to help our team be most efficient 
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration 
• You may contribute input and or take the lead of scope-related or process-related projects 

What you bring: 

The right candidate is curious and solution oriented. S/he is a fast learner and easily communicate and connect with people within and beyond the team, virtually or in person. 

In addition, you will bring: 

• Must be a current university student, preferably graduating in 2025 onwards
• A customer-service attitude: polite, helpful, quality-oriented and empathic 
• Analytical skills/Inquisitive mindset: asks the right questions  
• Multitasking/ prioritization skills 
• Strong English communication skills 
• A can-do attitude 
• Confidence in navigating challenging situations 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 387337  | Work Area: Sales Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.