AdresAre you a dynamic and results-driven professional with a passion for business growth? Embrace the opportunity to be a key player on our team at C.H. Robinson, a worldwide leader in logistics and supply chain solutions as a Senior Account Manager- Global Forwarding.
The Senior Account Manager - Global Forwarding is responsible for driving growth and maximizing a portfolio of mid to high net revenue and potential accounts. The Senior Account Manager is experienced and knowledgeable of the global forwarding supply chain and can manage complex accounts with relative autonomy. The role is focused on growth, relationship, ops excellence, implementation, retention. The role works across cross-functional teams and geographies to support customer’s supply chain strategy.
RESPONSIBILITIES
Business Development:
Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
Expands market share by driving an active opportunity pipeline and qualification process in CRM, and when applicable collaborate with additional resources to identify and drive market share expansion
Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
Owns successful account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits and CHRs position within the customer’s supply chain
Customer Experience:
Create and manage to Account SOP
Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy
Targets and manages road map toward continuous improvement for their customers
Stays informed of changes within the customers’ business, industry, and sector; applies that knowledge to identify new opportunities
Collaborates and actively communicates with partners with operations and product teams to identify strategic solutions for complex issues
Efficiency & Financial Accountability:
Proactive review of financial results, volume, and service performance reports and to monitor and drive account health
Identifies and implements solutions to champion process improvement and cost avoidance for the customer
Understands negotiated payment terms and ensures AR processes are adhered to
QUALIFICATIONS
Required:
High School Diploma
Minimum 6 years of Global Forwarding experience or/and Account Management/ Key Account Management experience in Global Forwarding
Preferred:
Bachelor’s Degree from an accredited college or university
Excellent communication, presentation skills and the ability to negotiate at all levels
Ability to work under pressure
Ability to multi-task, prioritize, and manage time effectively
Ability to work in a team environment, while also delivering independent results
Strong ability to persuade, motivate, and influence others
Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
Values a diverse and inclusive work environment
What do we offer?
A vibrant, progressive, inclusive, and forward-thinking workplace
Hybrid work environment
Opportunities for professional development and advancement
A competitive benefits package and bonus structure
Flexibility in terms of work arrangements to support work-life balance
Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.
As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
