Senior Manager, Provider Network Development

The Senior Manager of Provider Network Development is responsible for managing the team responsible for building and maintaining relationships with key business partners to achieve the organization’s growth objectives. This position will develop, implement, and operationalize partnerships with best-in-class service providers for Facility Management industry trades. This role has significant responsibility over strategic partnership opportunities with collaboration across multiple senior leaders. The Sr. Manager will be the external face to key strategic accounts and will be responsible for driving ServiceChannel’s mission with key partners in the Facility Management industry that make a positive impact in driving high-quality, cost-effective service levels!

Key Responsibilities

• Manage a large team that activates and onboards approved service providers to ServiceChannel’s Marketplace programs to help meet client and departmental expectations.
• Accountable to uphold specific KPIs and measurables to ensure company goals are met.
• Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs.
• Report high level metrics and countermeasures to company executives on a weekly basis.
• Leverage FBS tools to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes.
• Develop participating service providers during onboarding - helping them to understand their performance metrics within each program and increase their opportunities within each program.
• Instill ServiceChannel’s marketplace vision to industry professionals.
• Engage in company initiatives to learn the entire business and contribute to the goals set by our executive team.

Required Skills & Experience

• 6+ years of experience in a facilities management role, specifically pertaining to provider recruitment, onboarding, and management.
• Display a general sense of leadership, poise, dignity, decisiveness, and confidence.
• A demonstrated ability to provide support and guidance to a large team, particularly in a fast-paced environment.
• Strong attention to detail.
• Ability to quickly learn new tasks and software solutions.
• Adaptive and responsive to feedback and open to updating processes where required.
• A positive attitude to ensure service providers have the best possible experience working with ServiceChannel.
• Willingness and desire to ask, learn, advance, achieve and engage with cross-functional team members.
• Ability to work independently from home.
• Proficient in MS Office.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. 

Fortive: For you, for us, for growth. 

Ready to move your career forward? Find out more at careers.fortive.com.

About ServiceChannel

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to crafting a great product for our customers and an extraordinary work environment for our employees to succeed professionally and personally.

ServiceChannel helps many of your favorite brands manage their brick and mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services.

As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity and works together to win together.

In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The salary range for this position is $79,700 - $147,900

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.