Technical Support Tier 1 Specialist Ii

Functieomschrijving

Provide the highest level of customer support by answering inbound calls and emails
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
Communicate customers concerns with Tier 2 Technical Support team, Service Engineering, or Field Service as necessary
Accurately record issues and data into CRM database
This role may require a shifted workweek and support grows

Minimum 2 year of relevant work experience, preferably with an electrical or engineering background
Excellent written and oral English communications skills
Excellent customer service skills
Ability to prioritize effectively and handle shifting priorities
Experience with CRM systems and MS Office Suite
Energy industry experience or background in technical support or call center environment preferred

Refer code: 900183. Tesla - De vorige dag - 2024-02-20 17:47