AdresReady to share our passion for customer support?
Nice to meet you! I'm Marina (https://www.linkedin.com/in/marina-ponomareva/), Talent Acquisition Specialist. Together with Malin (https://www.linkedin.com/in/malin-gj%C3%B6rloff-84b0b2107), Customer Care Manager, we're strengthening our Support team.
It means we need your help and can't wait to welcome the new Dutch-speaking Customer Service Technical Support Specialist.
What's in it for you
Great opportunity for professional growth in a publicly listed company that develops its own AI technology.
Chance to join the multicultural Support team and help your Dutch Sales colleagues keep our customers happy.
An international community of forward-thinking colleagues. Fact: LeadDesk currently employs over 25 nationalities in 8 countries.
What you can expect as a Customer Service Technical Support Specialist at LeadDesk
You'll be answering phone calls and messages from our Dutch customers.
You'll be resolving tickets related to (including but not limited to) the Dutch customers.
You'll attend internal team meetings and possibly customer meetings.
What success looks like in this role
You've smoothly integrated into the Support team.
You ensure that your work results are according to our KPIs (e.g., customer satisfaction, resolution time, etc.) and SLAs.
You've become an expert of LeadDesk's product and customers in addition to Customer Care's processes and systems.
This is where the match happens
Must-haves
1-2 years of work experience in a customer-oriented role. E.g.: Customer Service (ideally in telecommunication), Technical Support, etc.
Full professional working proficiency in both Dutch and English.
Personality traits such as proactive, service-minded, and analytical.
Ability to master a combination of tech and human when interacting with various personalities.
Ability to work independently and without peers from your team being around. In this role, you'll be most surrounded by your cross-functional colleagues from Sales.
Nice-to-haves
Knowledge of Zendesk, troubleshooting tools, etc.
Relevant educational background.
Language skills such as Danish, Norwegian, Spanish, etc.
Residency in the Amsterdam metropolitan area.
Practicalities
Start date: April – May 2024.
Hybrid work model (a centrally located office in Amsterdam plus remote).
Working hours: Full-time.
Employment period: Fixed-term (7 months), with possible continuation.
What's next
Apply today because we can't wait to meet you!
For more information, please reach out to Marina from the Talent team by email: marina.ponomareva (at) leaddesk.com.
LeadDesk briefly
Since 2010, our company's mission has been to help our customers run their businesses more efficiently, one call center at a time.
When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. #LikeALeader
