AdresFor our client we are looking for a full time Customer Support Specialist with passion for technology. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Are you technically minded, a problem solver and keeping the customer at heart of everything you do? If yes please apply now!Responsibilities:
- Provide product information and effective technical and administration support through multiple channels (phone and email)
- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior
- Proactively manage customer expectations
- Constantly update the CRM system with all relevant information collected during customer service activities
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers
Requirements:
- You already have a successful experience in a similar role
- Business level German (C2/C1 level) and fluent in English
- Good interpersonal and customer service skills
- Eager to learn new products and technologies and utilize your knowledge in a practical way
- Ability to follow standard processes and practices within set service levels
- You are a team player
Salary Benefits:
- Full time position (40 hours) with remote work possibilities up to 3 days per week
- An adventure in the SaaS and supply chain / transport market
- A company culture and team that likes to work hard and play hard. They like to have fun and value a positive environment
- 25 annual leave days (with an option to buy up to 10 days)
- Health insurance discounts
- Pension scheme
About the company:
Our client is an international company that uses state-of-the-art SaaS technology to optimise supply chain efficiency.
