AdresC.H. Robinson is currently looking for a Manager of Account Management to lead the teams based in Amsterdam, Oud-Beijerland, and Antwerp. This role may be based at any of these locations.
As Manager Account Management, you will provide coaching and leadership to the Account Management job family. In this role, you are accountable for direct client interaction to support growth and serve as an escalation point to improve customer experience. Additionally, you are responsible for process improvement and solution selling, increasing overall portfolio health, as well as improving overall team performance and results.
RESPONSIBILITIES
Talent Management:
Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and stand ups
Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their accounts
Manage merit, bonus, and equity programs for assigned team to align compensation with performance results
Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent
Own employee engagement results and implement action plans to improve culture, engagement, collaboration, and a focus on diversity equity and inclusion initiatives
Model the C.H. Robinson leadership principles and visibly leads and supports change management
Business Management:
Administer and drive intentional growth and retention through monthly Account Management and pipeline reviews, through utilization of CRM, and data analytics
Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency
Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams
Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience
Provide guidance on pricing strategies including margin guidance and commitment level
Address and understand market opportunities and trends, and how market conditions impact business performance and financials
Actively leads and/or participates in various industry, community, and campus activities to enhance the C.H. Robinson brand
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
Bachelor or Master Degree in Logistics, Business Administration or equivalent
Minimum of 5 years of Account Management or equivalent experience
Minimum 2 years of experience leading or managing teams
Ability to travel up to 40% (domestically)
Strong communication skills in English
Preferred:
Fluent in Dutch
Ability to present to both internal and external audiences
Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills
Proven leadership skills, a strategic orientation, and the ability to collaborate across multiple levels of the organization both internally and externally
Ability to remain focused and optimistic in the face of adversity and change
Strong leadership skills in order to motivate, develop, empower, and energize others
Demonstrated growth through sales and relationship building and negotiation
Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.
Broad market and industry knowledge and vertical expertise (if applicable)
Strategic and creative thinking skills
Values a diverse and inclusive work environment
WHAT WE OFFER:
International, diverse and dynamic environment
27 vacations days
Competitive compensation package including annual bonus
Travel allowance
Pension scheme and life insurance
Employee Assistance Program (includes free counselling and advice services, in-house trainings and activities on many different topics to support wellbeing)
Employee Stock Purchase Plan after one year of employment
Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.
As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
