Adres“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description
The Security Program Manager works on-site with a large global customer. This position requires a dynamic individual with a strong security & logistics background as well as excellent analytical, communication, change management, and customer service skills. The Security Program Manager manages processes, reporting, oversite and activities related to the execution of an in-transit visibility security program. Collaborates across functions and regions to improve relationships, manages and implements projects, and streamlines overall operations utilizing a host of tools including business analysis and process improvement techniques. Makes recommendations for strategic decision making and implementation of global initiatives.
Primary Duties and Responsibilities
Support with the alignment of activities with both the NASA & APAC regions
Actively manage the safe and timely delivery of all freight as it moves through the supply chain network, report on and escalate incidents through established communications protocols
Manage and/or support global and regional-specific projects and implementations
Ensure all security exceptions are investigated, communicated and escalated to internal/external stakeholders while being actioned quickly and appropriately
Apply security & logistics experience as well as superior communication skills to resolve key business problems and exceed customer expectations
Drive quarterly initiatives; work through challenges, report progress and manage project risk
Foster an environment of outstanding customer service with a heavy focus on positive attitude, professionalism, preparation, and follow up skills
Maintain and develop positive business relationships; listen to customer and stakeholder needs; improve systems and processes to enhance the overall experience
Ensure all processes and procedures are documented and routinely updated; ensure process maps and visual charts are included for activities and functions
Identify global inconsistencies and develop methods to standardize them across regions to ensure proper operational backup and escalation are always available
Assist with other security requirements as needed
Qualifications, Experience and Education Requirements:
Excellent customer service skills.
Effective communication skills. Must be able to speak and write effectively.
Effective interpersonal skills, work collaboratively within a team.
Risk sensitive, recognizes when problems arise or are likely to arise.
Critical thinking using logic, data & qualitative reasoning.
5+ years security, logistics, distribution or related experience
3+ years project management
Undergraduate degree in Security, Logistics, Supply Chain, or related experience
Industry certifications, a plus
Knowledge of security related transportation methodology & tracking to include IoT sensors technology, functionality and utilization of best practices.
Ability to define, develop & document business processes and procedures.
Self-starter and the ability to work in a fast-paced environment, with very little oversight.
Proficient in Microsoft suite, VISIO/Lucidchart
Knowledge of Google Products is preferred.
Must be willing to work outside normal business hours.
Expeditors offers excellent benefits
