AdresAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, engineering, logistics, sales, and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena, and Hamburg.
At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've made new products and breakthrough technology approachable and accessible to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, around 100,000 of us are working to help people live life to their fullest in more than 150 countries we serve.
The Opportunity
This position works out of our location in Wiesbaden (Abbott GmbH) in the Abbott Diabetes Care division that is focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions.
As the Manager Business Operations Supply Chain (m/f/d) you will be part of the EMEAP Business Operations Team and responsible for setting up and managing the Supply Chain and CX related programs and initiatives to execute best-in-class service for Abbott Customers in our Abbott Diabetes Care division.
What You’ll Do
- Supporting our Business Operations in running of our central service provider and our local in-country operations in EMEAP.
- Executing process change requirements and its formal documentation within our Supply chain Business Operations function.
- Initiating, supporting and driving projects and initiatives in SCM and CX to enable innovation, growth and continuous improvements, including KPIs, Operations Excellence, quality standards and Cross-functional analytics.
- Building and maintaining strong cooperation and relationship with external 3rd Parties, countries, and central functions.
- Analyze and improve all SCM related aspects of CX experience and journey to ensure and increase customer satisfaction in all areas.
- Maintaining customer satisfaction levels by providing daily problem-solving resources and root-cause analysis.
- Actively executing with countries forecasting and budget process
Required Qualifications & Skills
- Post graduate diploma or University degree and/or adequate degree and on-the-job business exposure with solid work experience.
- Minimum 7 years of work experience in operational management.
- Outstanding project management and operational skills.
- Excellent analytical and communicational skills.
- Outstanding stakeholder management and relationship building skills.
- Solid track record in execution of lean management tools
- Action and solution-oriented; self-driven, hands-on, and proactive team-player
- Excellent English and good German skills; other European language is a plus.
- Travel up to 40%
Prefered Qualifications & Skills
- Experience in a mass market B2C environment is a plus.
- Experience in use of Salesforce CRM or similar products is a plus.
- SAP knowledge is beneficial.
Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.
Join our growth story and take influence on shaping the future of our service infrastructure to make our customers happy. Your job will have diversified tasks and is embedded in an international team.
Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.
We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
