Sales Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Responsible to provide technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.

This position reports to

Sales Support Manager - Customer support

Your responsibilities

• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
• Ensures a positive customer experience throughout the entire process.
• Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
• Tracks regular sales performance against the target and shares insights with the management.

Your background

• Bachelor’s Degree with experience in customer service.
• 2+ years of experience in customer support
• Knowledge and experience in Portfolio Management, Business Strategy and Market Intelligence.
• Experience in Manufacturing, Cost Accounting and Finance.
• Experience working with some ERP as SAP Torque model, Microsoft Office (advanced Excel).
• Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
• Advanced English level.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-onsite