AdresSales Customer Service Representative – Fargo, ND or Winston Salem, NC.
· Position available in Fargo, ND and Winston Salem, NC.
· Hybrid schedule.
Cognizant is looking to add Sales and Customer Service Representatives to support the daily operations of a team in one of our retail accounts. The person in this role can turn calls into a positive experience by using our best call guidelines, demonstrating a robust critical thinking and analytical skills to find the best options for our customers.
Duties & Responsibilities
• Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback, or incidents
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Answers basic inquiries and resolves basic problems.
• Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and Customer facing applications.
• Actively re-directs incoming callers to self-service options
• Performs proactive outbound follow-up communications, as necessary
Basic Qualifications
• Must have a High School Diploma or equivalent
• Must have basic computer knowledge, including typing
• Comfortable talking on the phone to customers
• Previous sales or Customer Service experience
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to details and use time effectively.
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
Preferred Qualifications
• Previous call center experience
• Bi-lingual positions in either Spanish or French are available.
Technical Requirements
• Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel)
Working with Cognizant offers a very nice benefit program. Aside from an excellent compensation package, we offer excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, employee stock purchase program, and many other benefits!
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Feb 09 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
